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Troubleshooting

My changes are not showing

When edits in the dashboard are not appearing on your live profile.

Nearly every report of missing changes comes down to one of the causes below. The most common by far is unsaved edits: the phone preview updates instantly, but your live page only changes after you save. Work through these in order, and in most cases the first step is all you need.

Quick fixes

  1. Confirm you selected Save Changes after editing. Unsaved edits appear in the phone preview but never reach your live page.
  2. Hard refresh the tab showing your live page. On most browsers, hold Shift while you select the refresh button to bypass the cached copy.
  3. Open your live page in a private or incognito window. This loads a fresh version and rules out an old cached page on your device.

Are you signed into the right account?

If you signed up with Google one day and a magic link on a different email another day, you may have two accounts, each with its own page. Confirm you are logged into the account that owns the handle you are checking. The Share menu in the dashboard shows the exact bytesize.me link for the account you are currently in.

Still not showing?

Check that you are looking at the correct bytesize.me/yourhandle URL. If you changed your handle recently, your old URL no longer points to your page, so make sure every bio link uses the current one. If the change appears in the dashboard preview but never on the live page after saving and refreshing, contact support with the section you edited.

When you share a link on social platforms, they often cache a snapshot of your page. If the shared card looks out of date after you save, that is the social platform caching the page, not Bytesize.

Still stuck? A real human reads every message.

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